A Comparison Between Management: Verbling vs. Tutorela

When working as a tutor in the online market, the management team is a crucial aspect in your success as a tutor. When choosing which company you, as a tutor, want to render your services to, it’s vital the company has a management team that is there to support you and assist you in furthering your career as a tutor. Whether it be answering your questions in a timely manner, helping you to fix a problem with the software, or granting a fair and reasonable commission rate, it is the management's responsibility to be the tutor’s support team.

The relatively young company Verbling is known for their flexible hours and relatively low commission rate. These remarks are not uncommon for online tutoring platforms given the nature of the work. However, past tutors have reported that poor management makes for a lesser working experience. Throughout this article we’ll go through the key differences in management between Verbling and Tutorela.

Exponential Competition

Multiple tutors of Verbling have reported that as a growing company, tutors are accepting at a seemingly high rate. While this may seem like a fantastic opportunity, it leaves tutors with exponential competition that is impossible to beat. With over 7,500 tutors, Verbling offers a plethora of opportunities for its students while leaving new tutors off to the sidelines. Although the enticingly high number of tutors is made to draw new tutors in, once signed up and live on their website, new tutors are lost in a sea of thousands have extreme difficulty booking new and consistent tutors. Although there are dozens of reviews commenting on the lack of opportunity, there seems to be no viable response from the managerial team on the nature of this problem, or how tutors can fix it.

Here at Tutorela, we keep our team of tutors to a competitively limited number in hopes that they will consistently book both new and consistent students. This method eliminates any frustration new tutors have on new sites when their profile’s get overlooked and quickly dismissed while keeping our teaching standards high.

Management Leaves You on Read.

In relation to high levels of competition, with an abundance of tutors comes even more students. Although this creates more opportunities to schedule more sessions for tutors, students are able to jump from tutor to tutor with no review or reason. However, the myriad of students continue to book with tutors with the highest amount of reviews. This creates a cycle that excludes the management team and leaves new tutors with no ratings or reviews for other potential students to see. The lack of reviews is not the only issue the management at Verbling has failed to address. Based on reviews left by past and present tutors, the management team at Verbling has left their tutors high and dry when a response is needed.

At Tutorela, we pride ourselves on strong relationships between our tutors and students because we believe that’s the best way to excel when learning a language. We work hard to ensure your name and profile is represented even if you’re our newest tutor. We base the representation and matches off of how well our students will work with our team of tutors while also taking into account past reviews. Additionally, if our tutors are experiencing any problems with the booking experience or with a student directly, we’ll be sure to work with you to find a solution to your issue in a timely manner.

Lack of Customer Support

In relation to high levels of competition, with an abundance of tutors comes even more students. Although this creates more opportunities to schedule more sessions for tutors, students are able to jump from tutor to tutor with no review or reason. However, the myriad of students continue to book with tutors with the highest amount of reviews. This creates a cycle that excludes the management team and leaves new tutors with no ratings or reviews for other potential students to see. The lack of reviews is not the only issue the management at Verbling has failed to address. Based on reviews left by past and present tutors, the management team at Verbling has left their tutors high and dry when a response is needed.

At Tutorela, we pride ourselves on strong relationships between our tutors and students because we believe that’s the best way to excel when learning a language. We work hard to ensure your name and profile is represented even if you’re our newest tutor. We base the representation and matches off of how well our students will work with our team of tutors while also taking into account past reviews. Additionally, if our tutors are experiencing any problems with the booking experience or with a student directly, we’ll be sure to work with you to find a solution to your issue in a timely manner.

Experiencing Technical Difficulties

Verbling’s video chat sessions are powered by their individualized platform. While there are advantages of using a platform that is specific to a company, both past and present tutors of Verbling have reported that when they’ve come across technical difficulties they’ve been left deserted with no technical support. Small glitches that can freeze the video chat can add up to 25 minutes which takes away from the lesson. For example, both students and tutors have reported that often times the connection is so poor that they must end the lesson, restart the application as well as the lesson. Although technical difficulties expected with any technological platform, it is the management’s responsibility to offer support to the tutors when they come across difficulties with the platform. In fact, one tutor has reported that it took a week to receive a response on the “live-chat” feature of the website.

Here at Tutorela, we utilize the platform Zoom because of the advanced technology that helps the language learning experience between student and tutor. For example, Zoom’s technology allows for screen recording and sharing. These benefits have proven to be extremely beneficial for students who would like to go back and review the information in a previous lesson. Additionally, Zoom is based right here in Tel Aviv along with Tutorela. Although we both are online platforms, the close proximity allows for our relationship to grow stronger, which translates to our tutors. The technology that we utilize is not only advanced but is being updated and constantly revamped in order to enhance your experience.

Verbling’s video chat sessions are powered by their individualized platform. While there are advantages of using a platform that is specific to a company, both past and present tutors of Verbling have reported that when they’ve come across technical difficulties they’ve been left deserted with no technical support. Small glitches that can freeze the video chat can add up to 25 minutes which takes away from the lesson. For example, both students and tutors have reported that often times the connection is so poor that they must end the lesson, restart the application as well as the lesson. Although technical difficulties expected with any technological platform, it is the management’s responsibility to offer support to the tutors when they come across difficulties with the platform. In fact, one tutor has reported that it took a week to receive a response on the “live-chat” feature of the website.

Here at Tutorela, we utilize the platform Zoom because of the advanced technology that helps the language learning experience between student and tutor. For example, Zoom’s technology allows for screen recording and sharing. These benefits have proven to be extremely beneficial for students who would like to go back and review the information in a previous lesson. Additionally, Zoom is based right here in Tel Aviv along with Tutorela. Although we both are online platforms, the close proximity allows for our relationship to grow stronger, which translates to our tutors. The technology that we utilize is not only advanced but is being updated and constantly revamped in order to enhance your experience.